Expert Guidance
Professional Services
Accelerate time to value with implementations precisely aligned to your clinical and financial workflows, delivered by Condor experts.
How we deliver
Designed for global biopharma enterprises and complex, late-stage trial portfolios, Condor delivers the scale, precision, and compliance your organization demands. Our Customer Success team brings deep expertise in clinical finance, designing and implementing solutions that seamlessly integrate with your processes, governance frameworks, and reporting requirements. From initial deployment to ongoing optimization, we ensure Condor becomes a trusted, embedded part of your enterprise, driving accuracy, efficiency, and confidence across every program in your portfolio.
Holistic support
Condor's Customer Success team delivers comprehensive expertise
From implementation through ongoing support, our Customer Success team ensures your clinical finance operations maintain precision, reliability, and sustained performance.
Product training
Train your clinical finance team on Condor's platform and methodology for seamless adoption.
Product support
Access expert guidance from Condor's specialists to resolve technical questions promptly.
Advisory
Leverage Condor's technical expertise to optimize clinical finance processes and outcomes.
Customer success
Partner with Condor to ensure strategic adoption and ongoing value across your clinical portfolio.
Expert guidance
Professional Service Packages
Unmatched support from industry veterans delivering responsive, proactive, and trusted guidance tailored to your clinical finance needs.
Standard
Get full system setup and initial trial configuration from Condor's expert Customer Success team, plus instant access to real-time updates. Perfect for teams that want complete control over their data and workflows while leveraging Condor's powerful platform.
What you get
Full system setup and initial trial configuration from Condor's expert Customer Implementation team. Gain instant access to real-time updates. Perfect for teams that want complete control over their data and workflows while leveraging Condor's powerful platform
Clinical FP&A reporting in real time
Full control with guided training to get you started fast. Self-service management made simple.
Enhanced
All the benefits of our Standard Plan, plus hands-on support for complex, high-impact workflows. Condor works alongside your team to remove operational friction and keep trials on track without sacrificing control over your close process.
What you get
Everything in the Standard Plan
CRO/clinical vendor change order management
Site contract & protocol amendment tracking
Clinical FP&A reporting
Managed Services
Our most comprehensive support plan, designed for organizations that want Condor as a true extension of their team. In addition to full system setup and advanced workflow management, we take ownership of your month-end and quarterly closes, clinical accounting, and documentation, ensuring accuracy, speed, and compliance while allowing your internal team to focus on strategic priorities.
What you get
Everything in the Enhanced Plan
Month-end and quarterly close management
Ongoing financial analysis and expert support
Proven track record
Relentlessly focused on your success
Commitment
>0
%
Customer retention rate
Satisfaction
0
NPS Score
Support
0.0
hr
Median time to resolution
Growth
0
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Expanded on Condor with additional trials
Integration Services
Direct API connect Condor with ERP, EDC, CTMS, and vendor systems for seamless, real-time data flow.
Change Management & Process Optimization
Drive lasting adoption and refine workflows for greater speed, accuracy, and control.
Audit Readiness Report
Prepare for audits with a comprehensive review of controls, data, and documentation.
Custom Reporting
Build tailored dashboards and analytics to meet unique business and regulatory requirements.
Compare plans
Find the right level of support for your team.
Plan 1
Standard
Enhanced
Managed Services
Pricing
Included with all Condor licenses
Annual agreement, price based on trial quantity and complexity
Annual agreement, price based on trial quantity and complexity
Full system setup & configuration
Initial trial configuration
Integration with your existing DATA (ERP, EDC, and other financial systems)*
Centralized study hub established with protocols, assessment schedules, CTAs, and related documentation.
Real-time trial financial visibility
AI-powered document intake, classification, and organization
Product training for all stakeholders
Access to Condor support
Quarterly business reviews
Change-in-estimate analysis
Assigned customer success manager
CRO/clinical vendor change order management
Site contract & protocol amendment tracking
Clinical FP&A reporting with actionable insights
Guided workflow optimization & process support
Month-end close management
Quarterly close management
Clinical accounting preparation, review & documentation
Dedicated Condor team as an FTE extension
*API direct integrations available at additional cost
Condor has been a critical part of our clinical finance team and SOX compliance. Finance teams are able to scale our clinical pipeline without adding headcount and the Condor platform gives us confidence with our audit. The product, and team's expertise across finance, clinical operations and accounting is unparalleled with anything else we've seen in the market.
Senior Director, Accounting, Finance and Operations of a vaccine development company